Frequently Asked Questions

Click on a category to view the questions, then click the  question that best matches your inquiry.

 

Events & Notifications

20,000 messages is the standard.

There is a programming default that will power up a device and report a position every 24 hours, if the vehicle has not been driven in that same time frame. There are two reports that are sent, the first is as the vehicle hits the 24 hour mark with no activity, and the second is 10 minutes thereafter. The purpose of the second report is to allow the GPS position time to settle allowing for a more precise location coordinate.

The day or days you pick in the Report Settings configuration is the day the report is run. However, it will actually report on the prior day’s activity. So a report run early Monday morning will include Sunday’s activity. If you want to report on Monday through Friday activity, you have to configure the report to run Tuesday through Saturday.

For automated reports Monday through Friday settings would be as shown above.

The speed limit value is taken from community maintained data at Open Street Map (openstreetmap.org). Errors in street attributes, like posted speed limit, can be fixed by any user with an account.

Yes, LiGO can work with actual posted speed limits. Please contact support if you would like to have your events (speeding or harsh driving events) tied to actual posted speed limits. support@marshallgis.com

Term

Definition

Event An event is something that occurs in a certain place during a particular interval of time. Events are set up in LiGO as business rules which are used to trigger actions from inputs into the system.

For example Event Rules are used to detect and track when a vehicle has entered or left a geofence.

Event Rules are triggered by events in the system, the most obvious event is a position update from a tracking device. Event Rules can be very simple, but you can also create more complex Event Rules from multiple signals for more advanced logic.

Geofence A geofence is an area that defines a region of interest. LiGO event rules lets you track, report or notify when a device enters (or exits) the boundaries defined by the geofence (region of interest). Geofences can be irregular polygons, circles or linear routes. A Geofence can be created in LiGO or imported.
Alarm An Alarm is triggered on the map based on a setting in your event that you set up. For example, an alarm might be that someone leaves a geofence and it flashes a red icon on the map where they left the geofence.
Notification A notification is an email or SMS that is sent to a person(s) from LiGO. Notifications are typically set up in a event or maintenance schedule.

The out of the box events that come with LiGO are the following:

  • Idling Event (triggers after 2 minutes)
  • Speeding Event
  • Trips Event
  • Known Stops (triggers when vehicles come near points of interest)
  • Unknown Stops (triggers at all other stops)
  • Device Unplugged (this triggers if you have an ODBII device, specifically the 3030).
  • Geofence Events (inside and outside geofence)
  • Scheduled Maintenance Events

 

There are many other additional events that are available. Just contact us at support@marshallgis.com for additional events that are possible.

 
events-demo

Geofences & Points-of-Interest

permissionsYou can set up permissions to only allow certain staff to see and/or edit a geofence. This is done under the admin drop down where you would pick the role of the group that you want to limit the geofence viewing and editing. You will only be able to do this if you have administrative privileges. Under Privileges you will be able to set the Geofence permissions for that person/role.

Points of interest are locations such as customers, buildings or assets that can be loaded into LiGO so that you can keep track of the time spent at these locations. These could be your organizations facilities so that you know when your staff leave and arrive at these facilities (also called Known Stops). Points of interest could also be a way for you to identify how much time your staff is spending at a customer site to help you plan and bid a future job based on the activity they are performing and the time at the that site.

There are reports available to go along with your POI (“Time on Site” and “Sites not Visited”) and you may create your own POI report as well.

The graphic below shows how to add a POI:
poi-add

A geofence is an area that can be created by clicking on the LiGO Map or by importing your existing boarding into LiGO. The benefit of a geofence is that you can keep track when a vehicle leaves a geofence or enters a geofence. Notifications can be set up so that when some leaves or enters a geofence a supervisor receives an email. Similar to points of interest, LiGO also keeps track of the arrival time, departure and the total duration inside or outside the geofence.

geofences

Installation

Often, issues with devices can be resolved by understanding the significant of the LED lights located on the devices. Knowing the significance of the lights can help understand if the device has communication (COMM) with Verizon or not. 

 

 

 

 

 

 

 

 

Looking to see which signals the lights are sending would be the first approach to figuring out, or resolving a problem. a second approach might be to switch the device onto a different vehicle to see if the problem might be in fact with the vehicle and not the device.  If it works in another vehicle, then it is a wiring or vehicle issue and not a device issue.  If the device still does not work after swapping into another vehicle, then the issue is most likely a device issue.

There are two types of cables available for the LMU-3030 (ODBII) devices. There is a extended cable, which allows you to plug one end into the ODBII device and the other into the ODBII port. You can then hide the device under the dash. The other cable is a splitter capble which allows you to keep your ODBII port available. You plug the ODBII device into one end of the cable and the other cable replaces the ODBII port.

Category: Installation

There are two key GPS devices that we use which are the Calamp LMU-2620 and LMU-3030.

LMU-3030

The most popular GPS device is the LMU-3030 which is an ODBII device that connects to the ODB port of your vehicle. This is used for standard vehicles that are 1996 or newer. We have two types of cables that are available if you would like to hide the GPS device under the dashboard, which include a extender cable and a splitter. With the extender cable you plug one end into the ODB port and the other plugs into the device. This allows you to zip tie the device under the dash. If you like to keep the ODB port open then we can provide a splitter cable.

LMU-2620

The other device is a LMU-2620. This device is used for customers with heavy vehicles or vehicles that are older than 1996. The other purpose of using the 2620 might be if you want to utilize driver ID (Know who is driving the vehicle), connecting to your on-board systems (e.g., sweeeper) or connecting a Garmin. This device typically takes more time to install because it requires at least 3 wires to be connected (ground, power and ignition).

For additional information, please see the documentation tab.

Category: Installation

Driver Id

It is recommended that you drill a hole in the dash for your driver id reader.

Placement of Wired (2620 devices)

It is recommended that the device be installed under the dashboard and not behind to seat or behind metal. The accuracy of the tracks may impacted if the device is not installed in the recommended locations.

See video below on how to Install your ODBII Device.

Category: Installation

Maps & Integration

The only product that we have currently that operates via sat is the LMU4520.

LMU4520

http://www.calamp.com/system/files/resources/hardware-spec-sheets/calamplmu4520datasheet.pdf

We have discovered an issue with the way ArcGIS Online displays time attributes in feature layers added from a feature service. It appears as though ArcGIS Online assumes that the value contained in the field is GMT and is converting the value to the local time zone of the computer where the web browser is opened. If the feature class is added to an ArcGIS Desktop map, the times display correctly in the local time zone of the customer. Here are a couple of screenshots that will help explain the issue. First, here is the attribute table from an ArcGIS Desktop map showing 5 Lincoln vehicles (highlighted in blue). Note the values in the Position Time field:

Here is a screenshot of the attribute table from ArcGIS Online showing the same 5 vehicles (highlighted in blue). Note that the Position Time is 7 hours earlier than the one in the ArcMap screenshot.

The screenshots were captured while on Daylight Savings Time so Olympia WA is 7 hours earlier than GMT.

To allow for correct display of times in ArcGIS Online, MarshallGIS will begin offering our LiGO Access customers the option of receiving Position Time in GMT, converted to the customer’s local time zone or both.

The 2630, 3030, and 5530 support WAAS. The 4200 series does not.

WAAS was Developed initially for aviation applications it uses a set of precisely located ground stations to determine GPS position error and calculate a Deviation Correction. The correction factor is then transmitted to a constellation of geostationary satellites for rebroadcast to GPS receivers. It provides claimed accuracy of 25 ft or less (in horizontal and vertical) for 95% of positions. It was the improvement in vertical positioning that was the driving factor.

 

The main/core map that comes with LiGO is Google Maps. The benefit of Google maps is that you have access to the address lookup, air photo/terrain, traffic and many other google map functions.

Esri maps can also be added as an option for your maps drop down.

Additional maps and hybrids are available. Please contact us if there is another map that you need at support@marshallgis.com.

We have a new Esri module that allows you to add map services (your Esri layers) into LiGO.
Please contact support (Support@marshallgis.com) if you would like to add your own Esri layers into LiGO.

When you click on a hot link on an address in an HTML report, it can be hard to see the marker location, especially when zoomed out. The hot link will center the map on the location, but will not change the zoom level. If you can’t see the marker, try zooming in tight in the map and then clicking the link again.

Mobile

Any types of device that can connect to the internet including iphones, ipads, android phones, tablets, laptops, garmins, etc….

Category: Mobile

Navigate to the LIGO website/URL on a mobile device or to http://ligo.marshallgis.com/m in a desktop browser to visit the mobile view.

After logging in you will be presented with the map view which is the hub of the new mobile site. You will see all the vehicles that are present in your selected application and can pan around and zoom to see more detail. Clicking on the left hand side tab will open the main menu, giving you access to many different settings and views and the right hand side tab will give you access to the vehicle list.

Category: Mobile

Reports

There is a programming default that will power up a device and report a position every 24 hours, if the vehicle has not been driven in that same time frame. There are two reports that are sent, the first is as the vehicle hits the 24 hour mark with no activity, and the second is 10 minutes thereafter. The purpose of the second report is to allow the GPS position time to settle allowing for a more precise location coordinate.

The day or days you pick in the Report Settings configuration is the day the report is run. However, it will actually report on the prior day’s activity. So a report run early Monday morning will include Sunday’s activity. If you want to report on Monday through Friday activity, you have to configure the report to run Tuesday through Saturday.

For automated reports Monday through Friday settings would be as shown above.

CalAmp claims 2 meter circular error probable (CEP), which means that 50% of the positions reported by the device will be within 2 meters of the actual device location. They don’t give a minimum satellite count to achieve that accuracy.

Category: Reports

To set up reports to be emailed to you on a schedule, go to the reports drop down menu and select Manage Reports. Then click edit next to the report that you would like to have emailed to you on a schedule. In the upper right hand corner you will set Schedule and check the box next to Email Schedule. From there enter in your parameters (week, day, time, etc.,) that you want the report generated and sent to you. Be sure to click save on left side when you are done. The video on the right will explain in further detail.

If you have any problems with this, please contact support at support@marshallgis.com.

The graphic below shows a step-by-step process on scheduling reports.

reports-scheduling

Category: Reports

There are multiple reports that are available with LiGO. The key reports are listed below.

  • Productivity Details Report
  • Productivity Summary Report
  • Event Rule Reports
  • Harsh Driving Report
  • Vehicle Utilization Report
  • Speeding Report
  • Idling Report
  • Trip & Idle (daily and detailed) Report
  • Time on Site

There are a number of other reports that are available. If you need additional reports please contact us at support@marshallgis.com.

Category: Reports

Vehicles, Tracking, & Maintenance

Often, issues with devices can be resolved by understanding the significant of the LED lights located on the devices. Knowing the significance of the lights can help understand if the device has communication (COMM) with Verizon or not. 

 

 

 

 

 

 

 

 

Looking to see which signals the lights are sending would be the first approach to figuring out, or resolving a problem. a second approach might be to switch the device onto a different vehicle to see if the problem might be in fact with the vehicle and not the device.  If it works in another vehicle, then it is a wiring or vehicle issue and not a device issue.  If the device still does not work after swapping into another vehicle, then the issue is most likely a device issue.

There is a programming default that will power up a device and report a position every 24 hours, if the vehicle has not been driven in that same time frame. There are two reports that are sent, the first is as the vehicle hits the 24 hour mark with no activity, and the second is 10 minutes thereafter. The purpose of the second report is to allow the GPS position time to settle allowing for a more precise location coordinate.

LiGO Vehicle Maintenance keeps track of when your vehicles are due for service. You can see their current maintenance status in the application and create notifications when vehicles pass a service interval.

Distance based maintenance is triggered using the Odometer variable, the steps below show how to enable the Odometer for a vehicle.

Login to your LiGO application as an Administrator and follow the steps below for each vehicle.

  1. Right click on a vehicle in the vehicle list and select Edit User
  2. Expand the Accumulators section in the User window
  3. Enter the current Odometer value (or the latest known value and time stamp)
  4. Save the settings

Please contact support at support@marshallgis.com if you need assistance with setting up a vehicle maintenance schedule.

Some examples of maintenance activities might include:

  • Tire rotation every 5000 miles (email can be sent when the vehicles drives 4900 miles to notify that a tire rotation is due).
  • Oil change every 3000 miles (email can be sent when the vehicle drives 2900 miles to notify that an oil chance is due).
  • Vehicle inspection every 3 months (email can be sent every three months to notify that a vehicle inspection is due).

 

maintenance-event

maintenance-status

To filter tracks based on a specific time period draw the track for that day. Then go to the track points tab and in the upper right corner to the right of the Track Points you will see a down arrow. Click that down arrow and you will see Advanced Filters. Click Advanced filters. A dialog box will pop up called Advanced Filters. Check the Enable box next to Time. Choose the timeframe that you want to see the track and then click Apply Filter. After you apply the filter you will need to redraw the track.

Note: You need to click the Draw Tracks on the Track Points tab.

On the vehicle tab, there is a search option (see magnify glass and box to the left of magnify glass). Enter the name of the vehicle and hit enter. It will only show that vehicle. You can also right click on the one or many vehicles and add them to a “bucket”.

For example, if you only want to see two vehicles you can right click and them to the blue bucket. Then next to the magnify glass (arrow pointing down) click the arrow and then select the blue bucket. This will filter your list of vehicles to just those that you added to the blue bucket.

vehicle-bucket-realtime

LiGO has the ability to completely disable tracking for vehicles when they are not being used for official business. When tracking is disabled, no location or event information is stored. The times are configurable and can be applied to specific vehicles or to all vehicles. Disabling tracking can address privacy concerns both for employees who use their private vehicles for business purposes, and for employees who are authorized to use company vehicles after hours. Please contact support (support@marshallgis.com) for more information or for assistance in setting up times.

To filter tracks based on a specific time period draw the track for that day. Then go to the track points tab and in the upper right corner to the right of the Track Points you will see a down arrow. Click that down arrow and you will see Advanced Filters. Click Advanced filters. A dialog box will pop up called Advanced Filters. Check the Enable box next to Time. Choose the timeframe that you want to see the track and then click Apply Filter. After you apply the filter you will need to redraw the track.

Note: You need to click the Draw Tracks on the Track Points tab

Click on the icon that looks like a table in the top right corner of the vehicle list to bring up the column selector.

Check the box of the new field you want to add (e.g., Speed, Idle, etc.,)